Operational support
Operational guidance for commercial requests, documentation, materials and support related to orders.
Product line code, application, installation layout, quantities, urgency and any documentation already available help the team respond more quickly and accurately.
Contact the relevant office:Sales office — commerciale@eaeitalia.it
You can contact the commercial team directly or use the Contacts page, specifying the E-Line reference line and type of project.
Contact the relevant office:Sales office — commerciale@eaeitalia.it
The Downloads page is the correct access point for catalogues, manuals, software and product line support documentation.
Contact the relevant office:Technical office — tecnico@eaeitalia.it
Yes. The EAE team is available for post-quotation technical support, document clarifications and project-related updates.
Contact the relevant office:Technical office — tecnico@eaeitalia.it
For standard requests, the commercial team usually responds within 24-48 business hours. For custom configurations or large quantities, timelines may vary depending on project complexity.
Contact the relevant office:Sales office — commerciale@eaeitalia.it
Logistics are coordinated case by case based on quantities and distance. For large sites, a staggered delivery schedule is available. Details are agreed with your commercial contact.
Contact the relevant office:Logistics office — logistica@eaeitalia.it
It depends on the production progress stage. Contact your EAE contact as soon as possible: in many cases it is possible to integrate or adjust the order without significant impact.
Contact the relevant office:Sales office — commerciale@eaeitalia.it
Operational support